FAQs

Frequently Asked Questions:

Do You Sponsor?

Yes! When we are sponsoring, we will announce sponsorship opportunities on our Instagram and Facebook Page. Please check back often. We accept edits to our sponsorship email: krypticsponsoring@gmail.com.

Can you build a custom scooter for me?

Yes! We can build you just about anything you can dream of as long as the parts are compatible. We have an excellent team of techs that can assist you with your part selection. If you already have a list of parts picked out, just email it to us at info@krypticproscooters.com and we will let you know promptly if the parts you chose are compatible. We can assemble the parts you have selected (at no extra charge) but it will ship with the bars off. 

When will my order ship?

We strive to get all orders out the same business day but due to processing time, this can sometimes take 1-2 business days. Check out or shipping page for all the details.

Can I order online and pick up my order at your store?

Yes, you can order online and pick up your order at our shop in Albuquerque, NM. 

*PLEASE PUT IN ORDER COMMENTS AT THE END OF CHECKOUT THAT YOU WILL BE PICKING UP SO WE DON'T SHIP IT*

Any shipping costs you paid will be refunded if you pick up at the store.

We are located at:

6101 Signal Ave. NE

Albuquerque, NM 87113

Where do I get warranty information?

Kryptic Pro Scooters follows all manufacturer warranty guidelines. If you feel you have received a product that is defective and would like to know about a warranty, please contact the manufacturer of the product:

 

For ENVY Scooters Products:

You will need to email warranties@envyscooters.com
 
 
For PROTO products:

http://warranty.tgedistribution.com/

 

For MADD GEAR (MGP) Products:

USAsupport@maddgear.com or call 1-855-234-6233

 

For LUCKY Products

info@luckyscoot.com