WHAT YOU NEED TO FILE A CLAIM!
Before you even file the claim make sure that you have all of the following that is required.
1. The item you want to warranty.
2. A dated proof of purchase.
3. Clear photos of the warranty issue with the PROTO product.
4. Where you bought the item from.
If you have all of the above it will speed up the warranty process. Also if you are missing one of these please do not file a claim until you have everything that is required.
TO FILE A CLAIM:
Please use the link on the bottom of this page. Please complete the form in full to expedite your claim.
In the event you have a product issue, please use the warranty claim section and complete the form entirely.
After a warranty claim has been filed, in the event your claim is approved, we will replace your item with the same item if possible, otherwise, a similar item is provided.
Any correspondence, questions, or issues regarding warranties should be sent to: firstname.lastname@example.org. Please insure you reference your warranty claim number in the subject line of your email.
The best way to get ahold of us for warranty issues is to email us! http://tgedistribution.com/warranty/warranty-form.php
Usually it takes a few business days for us to get back to you once you complete a warranty claim. After those few days, you will receive an email about your claim.
IF and AFTER you are approved to return warranty items, please note:
-We will not return bearings on wheels, so please remove them. Also, only send the particular damaged item to us, as other items, parts, pieces, may not be returned you (even if you purchased as part of a pair).
-Please insure that you include a note inside your shipment that identifies your warranty claim number, your name, address, and other details. You should be able to print this from in an email we will send you.
-Please DO NOT send your part in without first getting an email requesting that you do.
We do not accept any items back for warranty purposes that have been tampered with, or altered in any way. For example no drilling, cutting, dying ect.
With such an enormous emphasis on quality it is no surprise that nearly every aftermarket component sold by PROTO Scooters is also accompanied by some of the most comprehensive warranties in the sport!
All Handlebars carry a lifetime warranty on welds!
All Forks carry a lifetime warranty on welds!
All Clamps carry a lifetime warranty on cracking! Stripping of the threads on the clamp is not covered under warranty. It is considered user error and will not be replaced.
All Necks carry a 1-year warranty on cracking!
All Decks carry a 90-day warranty on cracking! Brake mounts are NOT covered under this warranty!
All Wheels carry a lifetime warranty on "delaminating" (where the urethane cleanly separates from the core leaving no trace of adhesion) and a 90 day warranty on all chunking (where a piece of urethane tears from the core)!
NOTE: "Flat-Spots" are not covered by our warranty and are considered user-error. Wheels are warranted by the wheel NOT by the pair even if purchased as so. Also wheels that have been “dyed” are not accepted for warranty because they have been altered from the original purchase.
LUCKY SCOOTERS WARRANTY:
Tilt leads the industry when it comes to quality and machining tolerances. There are many systems put into place to ensure only quality products leave the manufacturing facility. However, if any issues arise, Tilt will always stand behind the products riders buy and rider hard.
All Tilt products are warrantied from defects in material and workmanship for one year from the date of purchase. This warranty is for the original purchaser and is non-transferable.
The following is not covered under warranty:
- Stripped thread holds, stripped or broken bolts, and bent or broken washers.
- Damage caused by improper adjustment or normal wear and tear.
The following will void the warranty:
- Product modification.
- Stripping, sanding, or in any way removing the anodized surface.
- Removing aluminum material.
If an item has been warrantied by Tilt, the warranty replacement cannot be submitted for a warranty claim.
Tilt reserves the right to refuse a warranty claim. If a product is believed to be damaged outside of the conditions listed above, a replacement product may be offered at a reduced cost. Tilt reserves the right to exchange a damaged product with an alternate model and color.
Any product sent in for a warranty claim must be shipped to Tilt at the customer’s expense.
Go to page below to submit a claim:
Warranty Information (DOES NOT OFFER WARRANTIES)
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Apex Pro Scooters disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Apex Pro Scooters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that Apex Pro Scooters does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.