Terms and Conditions

WE ALSO ADVISE THAT ALL RIDERS WEAR PROPER PROTECTIVE EQUIPMENT WHEN RIDING. THIS INCLUDES BUT IS NOT LIMITED TO HELMETS, ELBOW, AND KNEE PADS.

NOTE: BE AWARE THAT NOT ALL SCOOTER COMPONENTS AND PARTS ARE COMPATIBLE OR INTERCHANGABLE. IF YOU HAVE ANY QUESTIONS ABOUT THE APPROPRIATE USE OF A COMPONENT OR PART, CONTACT THE PART MANUFACTURER FOR INFORMATION ABOUT HOW IT SHOULD BE USED AND INSTALLED.

 

Returns Policy

At Kryptic Pro Scooters Your Satisfaction Is Our Priority!

We will make every effort to remedy your situation and get you out riding again!

Please note: all sales are final on customized items, such as but not limited to: bars and scooters we have put together or any parts you have requested that we assemble or alter for you. You may return most new, unopened items within 30 days of delivery for a refund less shipping and handling. PLEASE NOTE** THERE IS A 10% RESTOCKING FEE ON ALL RETURNED ITEMS AND NO REFUNDS OR EXCHANGES AFTER 30 DAYS. The item must be unused, and shall not have been installed. The condition of the returned item is at the discretion of Kryptic Pro Scooters. SCOOTERS ARE NOT INDESTRUCTIBLE! Proper use is advised* We will pay the return shipping costs if the return is a result of our error (you received an incorrect item) HOWEVER the item MUST BE UNUSED before you return it to us or no refund will be given. Please email info@krypticproscooters.com prior to returning any items. Please include reason for the return. Upon return approval, we will email you a return authorization code.

All warranty claims should be submitted to the product manufacturer and are subject to their individual policies.

You may be required to provide proof of purchase and other information they require such as a picture of the defective product. In some cases they may ask you to ship the defective item to them for evaluation. Kryptic Pro Scooters has no control over the manufacturers' policies.

****NOTE: If you are shipping an item that is a SURPRISE PRESENT, please be aware that most scooters ship in the manufacturer's box. We are unable to disguise scooter boxes. So please have your scooter shipped to a safe address if you don't want to spoil the surprise!

If you are building a scooter from parts and have chosen the ASSEMBLE SCOOTER BUILD OPTION: We assemble and ship out as quickly as possible, however, Please allow up to 2 week lead time (especially around the holidays) for us to assemble your scooter parts before shipping.- especially if you need bars cut, etc.

 

****NOTE: We DO NOT Ship to PO Boxes.

 

Most items ship from our warehouse in Albuquerque, NM but we do ship from other warehouses depending on the product(s) ordered. These warehouses are located in Arizona, Oregon, Ohio and California. 

 

We strive to ship most orders the same day but sometimes shipping can take from 1-2 business days. You will receive a tracking number to the email on your order once it ships.

 

Most scooters and larger packages are shipped either USPS, UPS or FedEx Ground 2-7 business days. Most small packages ship FedEx Express AIR. (In some cases USPS, UPS or Fedex Ground is also used for small packages.) 

 

*Shipping and handling fees are non-refundable.  

*Altered items (like cut bars) are non-refundable.

 

 Canada Shipping:

 

 Questions about Canadian shipping? Call us for a quote: 505-256-8858

 

Shipping price depends on the weight, size, and value of the order. Typically, shipping prices range between $80 and $120 USD. for a complete scooter.

 

 In addition the customer is responsible for any and all  Import duties and taxes that may be imposed by Their Country's Import laws or Customs that may be collected at time of delivery.

 

 We ship to Canada via USPS Express mail. Shipping time is usually about a week, but sometimes shipments are held up in customs. Kryptic Pro Scooters is not responsible for delays.

 

 We can also ship to a US address near the Canadian border. Companies like UPS Store, Ship Happens, Border Shipping Services, Montana Shipping Outlet and Ship to the border.

 

 

 

Hawaii and Alaska:

 

 Please call us for a quote. 505-256-8858

 

 

Sales Tax

Kryptic Pro Scooters charges sales tax on all items ordered on our website that are shipped to a location within the state of New Mexico.

Our retail shop and warehouse are located in Albuquerque, New Mexico.

 

Privacy Policy

Kryptic Pro Scooters will never sell, distribute, or share any information collected through our store with any third party, without your permission. For more information, see our full privacy policy on our home page.